Privacy Policy

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
Accessing the website

When you login to the Community Learning HUB website, as part use of the HUB Service, we collect the usage information about the web pages you view, HUB programs and activities you run, videos you view and documents that you download.

When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser, operating system and location from where you are accessing our website.

Email marketing

With your permission, we may send you emails about our Community Learning HUB service, Community of Practice, new HUB programs and other updates.

Surveys and Feedback Data

As part of the “HUB Community of Practice”, facilitators from partner agencies regularly submit surveys and questionnaires for the purposes of evaluation and on-going research and development.  Any client data obtained from all surveys and questionnaires is anonymized so that no specific client can be identified.

SECTION 2 – CONSENT
How do you get my consent?

When you request access to the Community Learning HUB and agree to the Terms of Service, we create a login account specific to your location.  We also collect and store contact information for the key people who will be associated with the use of the Community Learning HUB website.  By providing the contact information during our onboarding process, we imply that you consent to our collecting it, storing it and using it for the purposes of providing updates on service updates, webinars, other updates.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hubinfo@springboardservices.ca.

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us.

We currently use the Woopra Customer Intelligence platform to track all activity for users logged in to our website.  The Terms of Service and Privacy policy that impacts Operation Springboard directly and you indirectly are below.

https://www.woopra.com/privacy/

https://www.woopra.com/tos/

Once you leave our website or are redirected to a third-party website (eg. YouTube.com) or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Cookies

The HUB programs do not make use of cookies but the HUB website is built using a number of technologies that do use cookies to track a variety of information.  The following links provide more information about what cookes are used by each technology use as part of the www.springboardservices.ca website.

https://codex.wordpress.org/WordPress_Cookies

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

https://www.woopra.com/privacy/

SECTION 6 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence.

SECTION 7 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact hubinfo@springboardservices.ca.